Every Viora product passes through our hands twice before it reaches yours — once when we inspect it into inventory by hand, and again as we pack your order by hand. We check for defects, scratches, and packaging damage, because gear that's meant to protect your collection should never be the weak link. Our sleeves, toploaders and magnetic cases are acid-free and archival-safe, so they won't react with your cards over time. If anything arrives damaged, defective, or simply below the standard you expected, contact us within 30 days and we'll make it right: a free replacement or a full refund, whichever you prefer. No restocking fees, no return-shipping games, no hoops.